When Taylor Swift debuted her new single, “Look What You Made Me Do,” it came with an intriguing link to “ticket info.” And so while I was listening to the single, I started digging around on Swift’s website looking for information about a tour that logically won’t be starting until sometime next year. And then I stumbled across this video, which explained why there was such an early mention of tickets.
At first, I presumed the video was simply a way for Taylor to announce that she was following the lead of other artists and using Ticketmaster Verified Fan, a new service designed to help combat ticket bots that keep real human beings from seeing shows at face value. But as the video continued beyond the explanation about the evils of ticket bots, the video takes a turn.
A “new way of buying tickets?” Perfect!
A “better way of buying tickets?” Wonderful!
A “fun way of buying tickets?” Uhhhh…what?
And then it’s made clear that “Taylor Swift Tix” is not just about making sure that bots don’t buy all of the tickets: instead, it allows you to login and “have the opportunity to participate in unique activities that advance your spot in line.” And these activities are not just fun games that help you kill the time: as evidenced in the video, they are inherently commercial ativities, including pre-ordering her album, buying merchandise from the record, and streaming the single’s lyric video.
These are all things that the most devoted Taylor Swift fans would likely do anyway. But by “game-ifying” the concert ticket purchasing process by way of the transactional economies of the music industry, Swift is doing something she was fundamentally not “made” to do: while the move to a Verified system is a positive one, the other choices create clear incentives for her wealthiest fans, and sacrifice any type of egalitarian system in favor of a shrewd financial gambit that is 100% gross and 1000% genius.
Cultural Learnings 